SoftClinic GenX Platform
Scan. Report. Repair. Recorded.
Book a DemoSoftClinic GenX Complaint Management replaces phone calls, paper registers and chasing. Ward staff scan the QR on a machine, add a photo and submit. The complaint gets a number and a running clock, and the right people are told within seconds.
Engineers log every step on the phone app, the ward confirms when the machine is working again, and every complaint stays visible on a live dashboard from open to closed.
Scan the machine, add a photo and submit, from any phone.
Every complaint is numbered and timed from the moment it is raised.
WhatsApp, SMS, app alert and email to ward staff, engineer head and engineer.
The engineer head assigns the job; the engineer gets it on the phone.
Complaints can be raised where the signal is weak and sync later.
The ward confirms the fix; a complaint can be reopened if the problem returns.
Overdue, unassigned, status counts, average turnaround time and rating.
Who did what, and when, recorded on the complaint itself.
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How it works
Ward staff scan the QR label on the machine.
A photo and short note raise a numbered complaint.
The assigned engineer logs the repair on site.
The ward confirms the machine is working.
Who it is for
Asset, Maintenance and Complaint Management work together as one module of SoftClinic GenX, built by JVS Technologies Pvt. Ltd. with 25 years in HealthTech. Our own product, made in India, implemented and supported by our own team. Web and mobile, on your own server or on shared cloud hosting.
FAQ
By scanning the QR label on the machine with the SoftClinic GenX app, adding a photo and submitting. It takes seconds and needs no phone call.
The ward staff, engineer head and assigned engineer, by WhatsApp, SMS, app alert or email.
Yes. The complaint dashboard shows open, overdue and unassigned complaints, turnaround time and rating, live.
Yes. Complaints can be raised without network and are sent when the phone reconnects.
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